REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes andor guidelines

Relevant OHampS and environmental procedures and regulations

Workplace procedures for developing train plans and schedules including office and customer service procedures communication protocols and procedures for completing relevant records and documentation

Rail services provided by the organisation

Freight handling equipment used by the organisation

Customer service policies and guidelines

Details of wagons carriages and locomotives used by the organisation

Timetables

Safe working systems and requirements

Relevant external rail authorities operating requirements

Contractual arrangements with account customers

Typical problems that can occur when developing train plans and schedules and appropriate action that can be taken to prevent or solve them

Relevant documentation requirements

Required skills

Communicate and negotiate effectively with others when developing train plans and schedules

Read and interpret instructions procedures information and signs relevant to the development of train plans and schedules

Interpret train graphs and diagrams

Interpret and follow operational instructions and prioritise work

Complete documentation and enter data related to the development of train plans and schedules

Operate electronic communication equipment to required protocol

Carry out calculations related to loads and train data

Work collaboratively with others when developing train plans and schedules

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when developing train plans and schedules in accordance with regulatory requirements and workplace procedures

Plan train consists

Implement safeworking systems when developing train plans and schedules

Implement contingency plans for unanticipated situations that may arise when developing train plans and schedules

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate electronic computing equipment

Adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Operations may be conducted:

Work may be conducted in:

Work may involve exposure to:

Equipment may include:

Customers and passengers include:

Rail services include:

Commercial and financial arrangements include:

Workplace policies and procedures include:

Operations control includes:

Resources include motive power for all forms of:

Special operating requirements and restrictions include:

Dangerous goods may include:

Train timetables include:

Rail authorities include:

Internal customers may include:

External customers may include:

Communication forms may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable procedures and codes may include: